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Frequently Asked Questions

Shipping FAQ

Sizing FAQ

Q1. How do I track my order? 

You can track your order HERE with your order number and email address.

 

Q2. How much is shipping?

United States: $4.95. Free shipping for orders over $75. 

International Shipping: $14.95 / $19.99 / $25.00

For free items, shipping & handling cost varies depending on the destination.

Q4. How long does it take to receive my package?

Delivery time varies depending on the product and destination.

United States

• Dank Master Signature Products: 7-10 business days
• Rest of the products: 2-4 weeks

Canada

• Dank Master Signature Products: 4-10 business days
• Rest of the products: 16-26 days

United Kingdom

• Dank Master Signature Products: 4-12 business days
• Rest of the products: 20-40 days

Australia

• Dank Master Signature Products: 4-12 business days
• Rest of the products: 13-20 days

France

• Dank Master Signature Products: 4-10 business days
• Rest of the products: 13-22 days

Rest of the World: 20-40 days

  

Q5. How do I return my package? 

Look at our Return Policy.

 

Q6. It says it is delivered on tracking status but I didn't get my package. What do I do?

We are not responsible for stolen or lost packages. To make sure, we send email/Facebook messenger notifications when the items are out for delivery, and again once it's delivered. 

Contact USPS at 1-800-275-8777

 

Q7. How does the Giveaway Contest work?

We have 2 types of Giveaway Contest.

1. Facebook Giveaway Contest 

No purchase necessary, visit our Facebook page for details.

2. Customer Giveaway Contest

Purchase is necessary to enter this giveaway contest, look here for Giveaway Contest Details.

 

For further assistance, Contact Us.

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